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NCB Privacy policy

 

The National Children’s Bureau ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) the data controller is the National Children’s Bureau, registered charity No. 258825, registered in England and Wales No. 952717, registered office: 8 Wakley Street, London, EC1V 7QE, a company limited by guarantee.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us when you use our site, place an order on our site, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. You may, however, visit our site anonymously.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information if we intend to share those data internally and combine it with information collected from you. We will also have told you for what purpose we will share and combine your information. We are working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy https://www.ncb.org.uk/cookie-policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and, in so doing, will give you the opportunity to opt out of future communications;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of any advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
  • to work on campaigning and influencing government policy;
  • to share the findings of our research and public policy analysis;
  • to request donations to fund our work;
  • to invite people to attend events about developments in the children’s sector;
  • to distribute information about our chargeable products and services.

Information we receive from other sources. If we receive information from other sources, we will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • any of our specialist membership groups, details of which are listed on out site.
  • selected third parties including:
  • Mailchimp; and
  • analytics and search engine providers (on an anonymous basis) that assist us in the improvement and optimisation of our site;

We will disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • if the National Children’s Bureau or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply an agreement; or to protect the rights, property, or safety of the National Children’s Bureau, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Where we store your personal data

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). We will take all stepsreasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

We will not transfer your personal information to a county outside of the EEA unless we are satisfied that we are entitled to do so pursuant to the requirements of the Act By way of example, we will not export your personal information to a third party which is located in the United States of America unless you have either consented to this orthe third party in question is able to demonstrate that it has signed up to the Privacy Shield (or replacement scheme from time to time) and/or (without prejudice to our commitments set out above in relation to disclosure of your information to third parties) we have, in place, contractual provisions which the European Commission has approved/adopted for use in such circumstances.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at hsteell@ncb.org.uk.

Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies carefully.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Holly Steell at hsteell@ncb.org.uk.